Question 1

How does BMW ConnectedDrive work?

Accepted Answer

BMW ConnectedDrive comprises all digital services that intelligently connect the vehicle with the outside world. In addition to telematics services, these also include driver assistance systems, connections for mobile devices, as well as entertainment offerings and traffic services.
Prerequisites for using ConnectedDrive:

Your vehicle has a permanently installed and active SIM card.
You have a BMW ID.
You have added your vehicle to your BMW ID.

Tip: Download the My BMW app to make the most of the services offered. With the app, you can, for example, plan your trips while on the road and send the destination to your BMW in advance.
You can find an overview of the services offered on the ConnectedDrive overview page.

Question 2

What is an active SIM card and what is it needed for?

Accepted Answer

In BMW vehicles from 2013, a SIM card is permanently installed and always active. This SIM card is the basic prerequisite for the use of ConnectedDrive as well as the fulfillment of legal requirements such as the legal emergency call.
For the provision of ConnectedDrive services such as BMW Intelligent Emergency Call, Concierge Service, Teleservice, etc., data is exchanged between the vehicle and BMW via the mobile network and processed at BMW for service provision.
For more detailed information on which data is involved in each individual case, please refer to the legal information on data protection.
If you do not want to use the ConnectedDrive offers, you can have your SIM card deactivated. Please contact your BMW dealer for this purpose.

Question 3

What do I need a BMW ID for and how can I use the BMW ID?

Accepted Answer

In addition to an active SIM card, you need a BMW ID to access all BMW ConnectedDrive services.

Save your vehicles and configurations.
Book and use ConnectedDrive services.
Maintain your profile data.

After creating a BMW ID, you have the option to add your vehicle to your BMW ID and use the BMW ConnectedDrive range of services.

Question 4

How can I use the BMW ID in connection with my vehicle?

Accepted Answer

Requirements for adding your vehicle to your BMW ID are an active SIM card and a BMW ID (registration).
Adding the vehicle gives you the ability to view your vehicle in the My BMW app or My BMW portal and use digital services*, such as:

Check vehicle status
Send destination to vehicle
Find vehicle via smartphone
BMW Digital Key
and much more!

For more information on the individual services, use our information offer on the ConnectedDrive overview page.
*depending on the vehicle.

Question 5

In which countries is BMW ConnectedDrive available?

Accepted Answer

ConnectedDrive services are available in many countries around the world. Depending on the market, the range of services may vary from country to country. Depending on the region, you can also use the services across countries, e.g. within Europe.

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